Terms of Service

The online store is run by:

• Business name: Anna Bunetska The Place
• Brand name: the place
• Address: Zamenhofa 5/1, 31-025 Kraków, Poland
• NIP: 6772477225
• REGON: 521906243
• Email: the.place.kontakt@gmail.com
• Phone: +48 664 709 333

1. You select a cake, choose size/flavor/decoration options (where available).
2. You add the cake to the cart.
3. You enter your name, email, phone number, and pickup date and time.
4. You pay online via Stripe (card / BLIK / Apple Pay / Google Pay).
5. After successful payment, you see a confirmation on the website and/or receive a confirmation email.
6. We prepare your cake and you pick it up at our café at the agreed time.

• Orders by Instagram or phone are handled separately and may have different payment methods (e.g. cash). These Terms mainly cover online orders on the website.
• "Rush/immediate" orders are possible only by phone or Instagram, not via the website. These are confirmed individually.

• Online payments are processed by Stripe.
• We do not store your card details on our servers. Card data is processed by Stripe.
• If your payment fails or is rejected by Stripe, the order is not accepted.
• In case of payment issues, we provide contact options (phone/email/Instagram) so you can reach us and resolve it.

We accept the following payment methods:

• Cards
• BLIK
• Apple Pay
• Google Pay

• Pickup is only at: Zamenhofa 5/1, 31-025 Kraków.
• Pickup window: every day between 15:00 and 17:00 (unless otherwise stated on the website or confirmed with you).
• You should come on time at the agreed date and time.

Under EU law, consumers normally have 14 days to withdraw from distance contracts.

However, this does not apply to:

• Perishable goods with a short shelf life (like fresh cakes),
• Custom-made products prepared according to your specification (e.g. selected size, flavor, decoration, text).

Our cakes are made to order and perishable, so the 14-day withdrawal right does not apply to our online orders. Your rights are instead covered by our cancellation rules and complaints section.

If something is wrong with your cake, please contact us so we can solve it.

• Email: the.place.kontakt@gmail.com
• Phone: +48 664 709 333

We ask you to do this:

• while picking up the order, if the issue is visible immediately (wrong decoration, wrong size, etc.), and/or
• within 48 hours if the problem is related to fillings/taste.

Valid reasons for complaints include for example:

• Wrong flavor,
• Wrong decoration (not as confirmed),
• Wrong size (clearly different from what you ordered).

We may ask for photos of the cake to assess the problem.

In rare cases (e.g. serious technical issues, no ingredients, staff problems), we may have to cancel your order.

If we cancel:

• You get a 100% refund of the paid amount, and
• You receive a 30% discount for your next order.

We are not responsible for other costs of your event (e.g. decorations, venue) in such cases.

We are responsible for:

• Preparing your cake as described (size, flavor, decoration as agreed),
• Having it ready at the agreed pickup time.

We are not responsible for:

• Problems caused by wrong or incomplete information from you (wrong contact info, wrong date/time),
• Problems if you ignore allergen information,
• Any consequences for your event beyond the value of the cake (e.g. party costs, venue, other services).

Our liability, where legally allowed, is generally limited to the amount you paid for the order.

When using our website and placing orders, you agree to:

• Provide true and correct information (name, email, phone, pickup date/time).
• Carefully check your order details before paying (cake type, size, flavor, decoration, date/time).
• Read and respect allergen information and inform us about strong allergies in advance.
• Pick up your cake on time or within the agreed tolerance.
• Not place fake or abusive orders and not misuse the website.